Why are Good Nonprofit Fundraisers Hard to Keep? RESPECT

Satisfaction Cant get no Why are Good Nonprofit Fundraisers Hard to Keep? RESPECT
I can’t get no…

Fundraisers report that money is the number one reason they leave their jobs [See Part I of this two-part series here]. While I do believe too many fundraisers are underpaid relative to their skill sets and performance, I’ve a hunch it’s not the real chief culprit for fundraiser dissatisfaction. What is?

Guess what? The reason is very similar to why donors leave you. If you read through this article, you’ll learn both (1) how to keep more fundraisers, and (2) how to satisfy, inspire and retain more donors.

Ready?

I gave you a hint in the title. Yup. It’s what Aretha Franklin famously sang about:

R-E-S-P-E-C-T.

It’s not just respect for fundraisers as individuals that’s lacking. It’s respect for their profession. For what it takes to succeed with development in a nonprofit organization. For what it means to be a part of a team — all working together towards the same goal — and why it’s impossible to succeed without a supportive infrastructure and culture.

And by the way, donors won’t thrive absent a supportive culture and infrastructure either. They’re looking to be a part of your community, your family, your way of life. If you won’t give them this warm, fuzzy, connected feeling — they’ll find someone else who will.

So what pre-conditions must be in place for fundraising staff, and donors, to want to stay?

Continue Reading

Clairity Click-it Future of Fundraising Edition: Culture of Philanthropy, Donor Retention, Gratitude, Nonprofit Change + Learning Opps

Black cat and computer mouse 241x300 Clairity Click it Future of Fundraising Edition: Culture of Philanthropy, Donor Retention, Gratitude, Nonprofit Change + Learning Opps
Catch this Special Edition!

This week is all about what we need to do, collectively and within our organizations, to assure a bright future for philanthropy. I’ve gathered articles from some of the leading thinkers and researchers in the civil sector. This is important stuff — and one “Click-it” you won’t want to miss! Plus, as always, some great learning opportunities for you (scroll to the bottom).Continue Reading

The Heart of Effective Major Donor Development: It’s Not Money

man holding heart 300x199 The Heart of Effective Major Donor Development: It’s Not Money
The heart of major donor development is demonstrating impact and showing gratitude. Continually.

Everyone wants to develop a major gifts program. Or to strengthen their existing major gifts program. Why? Because they want to raise more money.

If you approach major gifts development solely from this perspective you’ll ultimately fail.

You might raise more money for a little while. But over the long-term you’ll lose more support than you gain. Because it’s not just about money.

Successful, lifelong major donor relationships are about two things: Continue Reading

Clairity Click-it: Philanthropists; Creative Stuff: YouTube, Twitter, Visuals; Thanking

Mouse heart cord 300x300 Clairity Click it: Philanthropists; Creative Stuff: YouTube, Twitter, Visuals; Thanking

Click-it!

Happy Friday the 13th! It’s my lucky day – both I and my son were born on Friday the 13th – so I feel only good things can happen today. Speaking of which, I’ve got some lovely “feel good” goodies for you today. Since “Heart Day” is tomorrow, let’s start with philanthropy – meaning “love of humankind.” Then I’ve got some fun social media and creative stuff to help you really stick out in the minds of your constituents.Continue Reading

Philanthropy, Not Fundraising: I Have a Dream 2015

Moonrise large Philanthropy, Not Fundraising: I Have a Dream 2015

I have a dream…

I have a dream for 2015 – and beyond. I have a dream  this is the year your organization will move beyond defining yourself by what you’re not (nonprofit) and will begin to define yourself by what you are (social benefit). I have a dream  this is the year your people will move from an attitude of taking and hitting people up (aka “fundraising”) to a mindset of giving and lifting people up (aka “philanthropy”). I have a dream this is the year your staff and volunteers will move from enacting transactions to enabling transformation.

I have a dream you will think big, because thinking small will not get you where you need to go. You will understand there is great power in a big, wildly exciting vision. You will share this vision broadly to attract people — and financial resources — to your cause. You will no longer be content to remain a “well-kept secret.”

I have a dream you will learn who your best influencers  and advocates are and you will embrace them.  You will recognize you are no longer your best messenger. You will understand that many forces beyond you influence your donor’s decision to invest with you, and you will expand your thinking and operations from a one-dimensional to a multi-dimensional model.  You will allow your constituents to engage with you at multiple points of entry, and to move freely between these points during the lifecycle of their engagement.

I have a dream you will push yourself and your organization towards transformative change.Continue Reading

Whither the Nonprofit Sector in 2015? 6 Ways to Assure Yours Doesn’t Wither

vines growing 300x199 Whither the Nonprofit Sector in 2015? 6 Ways to Assure Yours Doesn’t Wither

Think big to grow and bear fruit; Think small and wither.

I chose the word “w(h)ither” in my title very deliberately. It can mean “Where are you going?” It can also mean “Dying on the vine.” Which does it mean for you and your nonprofit?

If the former, where are you going? You’ll find some “To Do’s” in this article to help you on your way towards a sustainable future. If the latter, how can your prevent this from happening? You’ll find some “don’ts” to help you breathe life into your organization.Continue Reading

Why Your Nonprofit Fundraising and Marketing is Outdated

 

change same buttons 300x225 Why Your Nonprofit Fundraising and Marketing is Outdated

Fundraising and marketing have changed more in the past 5 years than the previous 50.

Philanthropy, Not Fundraising

For too many nonprofits something isn’t working. Change is happening at a rapid pace while people try to employ yesterday’s ‘best practices,’ seeming to work harder and harder to make do with less — while needing to serve more.

Before the digital revolution, an information imbalance existed.  This facilitated a one-way ‘push’ model of marketing/fundraising. We could define our own brand and sell it.  Guess what? Continue Reading

Lift Up Your Nonprofit Donors with Their Olympic Moment

Olympic torch with laurel wreath 300x300 Lift Up Your Nonprofit Donors with Their Olympic Moment

Give me one moment in time
When I’m more than I thought could be
When all of my dreams are a heartbeat away
And the answers are all up to me

The Olympic torch. The lyrics remembered from a Whitney Houston song sung at the 1988 Olympics Opening Ceremonies.  Chills ran down my spine.  The hairs stood straight on my neck.  Cheesy, I know.  But it got to me.

We all yearn for that one moment where we step outside our daily, mundane lives and exceed our wildest expectations.  When we’re bigger than ourselves.

We can’t all be gold medal athletes, but we can all be gold medal philanthropists. And gold medal philanthropy facilitators.

The Olympics lifts us up.  At its best, philanthropy does this as well.  It inspires us.  It engages us fully.  It’s addictive when done right.Continue Reading

Philanthropy, Not Fundraising: I Have a Dream

Moonrise large Philanthropy, Not Fundraising: I Have a Dream

I have a dream…

I have a dream for 2014 – and beyond. I have a dream  this is the year your organization will move beyond defining yourself by what you’re not (nonprofit) and will begin to define yourself by what you are (social benefit). I have a dream  this is the year your people will move from an attitude of taking and hitting people up (aka “fundraising”) to a mindset of giving and lifting people up (aka “philanthropy”). I have a dream this is the year your staff and volunteers will move from enacting transactions to enabling transformation.

I have a dream you will push yourself and your organization towards transformative change. You will take the bull by the horns, adapt to the digital revolution and open yourself to the possibilities that change brings. You will give up on the static donor pyramid, ladder and funnel theory of engagement and put your donor at the center of a new, active engagement model that reflects the myriad ways people connect with organizations and causes today.

I have a dream you will learn who your best influencers  and advocates are and you will embrace them.  You will recognize you are no longer your best messenger. You will understand that many forces beyond you influence your donor’s decision to invest with you, and you will expand your thinking and operations from a one-dimensional to a multi-dimensional model.  You will allow your constituents to engage with you at multiple points of entry, and to move freely between these points during the lifecycle of their engagement.

Sun will rise Philanthropy, Not Fundraising: I Have a Dream

… the sun will rise…

I have a dream you will ask not what your donors can do for you, but what you can do for your donors.  You will recognize that they don’t serve you; you serve them. You will embrace the true meaning of philanthropy as love of humankind.  You will remember that your donors are humankind; you must love them if you want to be a part of philanthropy.  Otherwise, you’re just transacting business.

I have a dream you will reevaluate your raison d’etre.  You will ask yourself whether you’re in the business of selling, and you won’t answer cavalierly.You will not pat yourself on the back for being different than your for profit brethren.  You will not tell yourself that nonprofits are about mission and values and doing good deeds; whereas for profits are about greed and sales.  You will reevaluate why people compare ‘making the ask’ to ‘making the sale.’

I have a dream you will embrace your role as a salesperson, understanding how fundamentally human this is.You will understand that selling (the very definition of which is to exchange or deliver for money or its equivalent) is something that we’re constantly doing. And you will have an “ah ha” moment that this is also what fundraising is about — a value-for-value exchange.  A donor gives something of value (money or an in-kind good or service) and the charity returns something of value to the donor.  As Daniel Pink writes in his new book To Sell Is Humanthe ability to move others to exchange what they have for what we have is crucial to our survival and our happiness. It has helped our species evolve, lifted our living standards, and enhanced our daily lives. The capacity to sell isn’t some unnatural adaption to the merciless world of commerce.  It is part of who we are.

Parting clouds Philanthropy, Not Fundraising: I Have a Dream

… the clouds will part…

I have a dream you will come from a place of love, not need. When interacting with your supporters you will do more than tell folks how much money you require. You will consider how your supporters benefit and what’s in it for them if they invest with you. You will help people to value your accomplishments by assuring they understand your impact.  You will recognize that if you don’t demonstrate impact, then you can’t expect folks to worry what might happen were you to be unable to grow or, even worse, cease to exist.

I have a dream you will speak to peoples’ hearts; not just their heads. You will become aware that if the bulk of your communication with supporters is about numbers, finances and pie charts rather than stories of real people being helped, it will become increasingly difficult to expect anyone to care enough about your mission to invest in your success. You absolutely must clarify your stories and share them.

I have a dream your leaders will embrace a culture of philanthropy that engulfs your entire organization.  You will eliminate silos and include everyone in the transformative power of your mission. You will make sure that everyone associated with your organization is clear about the values you enact and has stories they can tell about the ways you help to repair our world. Philanthropy will become the glue that binds everyone together – every department and every volunteer – working towards a common goal.

Rainbow Philanthropy, Not Fundraising: I Have a Dream

… and it will be because of the light you shine.

I have a dream you will engage in philanthropy; not fundraising. You will embrace the fact that just as business has changed fundamentally, so must fundraising change fundamentally. You will accept that we’re all social businesses now; merely “transacting” no longer cuts it. You will agree that for too long fundraising has been approached as transactional – as being primarily about money – and that this approach results in fundraising being seen at best as an onerous chore; a necessary evil.  You will see that philanthropy is fundamentally social; it’s about love — and nothing could be more transformational.

I have a dream for 2014 – and beyond.  Do you share my dream?

Want to apply this dream — this culture of philanthropy philosophy — to securing more and bigger gifts this year for your nonprofit? This is your LAST WEEK to register for my new 6-week E-Course: Winning Major Gifts Fundraising Strategies for the small and medium-size shop. No more “hitting people up.” We’ll talk about setting achievable goals,  finding the right folks, meeting them,  moving them along a continuum and, ultimately,  inspiring folks to join you in your mission.  You’ll love this course — or your money back. Register by midnight PST January 25th to reserve your spot!

This article has been modified from an article originally published January 24, 2013 on Clairification.

Photos via Flickr:
55Laney69;lrargerich; Marc Crumpler

 

How the ‘It’s Not My Job’ Syndrome Pervades Nonprofits and Kills Fundraising

 

Big picture of universe 300x236 How the ‘It’s Not My Job’ Syndrome Pervades Nonprofits and Kills Fundraising

Do your employees see the big picture, or just the moving parts?

Philanthropy, Not Fundraising

Are you confident your employees – all of them – are fully engaged in your mission so they don’t bungle openings to turn inquiries into interest, interest into involvement and involvement into investment? Do your workers just do their job, or do they understand their real job to be part of your greater vision-focused undertaking?

Unless you’ve created a culture of philanthropy in your organization – one where everyone who works there is fully informed and passionate about your work and the values you enact in the community – then you’re inevitably going to blow opportunities to garner vital support. Under-informed workers lead to disengaged workers. Disengaged workers lead to disengaged constituents.  And here’s how it happens.Continue Reading