Clairity Click-it: List Building, Calls to Action, Nonprofit Management, Silos, Change

Mouse mouse2 300x202 Clairity Click it:  List Building, Calls to Action, Nonprofit Management, Silos, Change
Click it!

This week I’ve a potpourri of links on a variety of fundraising, nonprofit management and nonprofit marketing topics. It’s still summer, so I figure it’s a good time for a varied reading list. Some practical stuff, and a little food for thought. Why not?

List Building

Click-It: How to Build Your Email List from LinkedIn and Twitter. This post by Amy Hall on the Maximize Social Business blog offers some great practical tips for converting your social media contacts into supporters. After all, isn’t that one of the major reasons you’re trying to generate more connections and followers?

Calls to Action

Click-It: 12 Nonprofit Call-to-Action Twitter Images to Study and Learn From. This is a great collection of examples from Nonprofit Tech for Good.Continue Reading

Clairity Click-it: Online Fundraising, Donor Engagement, Social Media, Writing + Free Stuff

Click it check mark 300x225 Clairity Click it: Online Fundraising, Donor Engagement, Social Media, Writing + Free Stuff


The Click-it is jam-packed with meaty articles this week – lots of stuff you can really use from some of my favorite writers/fundraising and marketing communications experts. Plus, of course, some fun stuff. And at the end you’ll find some great opportunities to get amazingly high-quality training, and it won’t cost you a dime! Continue Reading

Want 17 Surprising Headline Hacks to Boost Click-throughs?

Head in paper bag 231x300 Want 17 Surprising Headline Hacks to Boost Click throughs?

Never be ashamed of your headlines again!!!

I know you’re working overtime to get more folks to pay attention to what you have to say. You want them to listen to you. You want them to volunteer with you. You want them to attend your events. You want them to support you. Where do you begin?

Get them to notice you! In How to Write an Irresistible Headline on the Convince and Convert blog you’ll learn how. I commend the full article to you. For me, here are the highlights:Continue Reading

Can’t Scan it? Ban it! 10 Reasons Nonprofit Appeals Tank

10 placards 300x300 Can’t Scan it? Ban it! 10 Reasons Nonprofit Appeals Tank

Get 10 Ways to Make Your Content Scannable

Stop Making Me — and Your Readers — Work

If reading your appeal seems like hard work to me, than why should I bother? I work all day! If reading your appeal seems like a struggle for comprehension, then what’s the point? I struggle to understand stuff all day.

My brain needs a rest.

Even more, my brain would enjoy a treat. Something that lights up my pleasure centers and makes me feel good.

Does your appeal do that for your would-be donors? Or does it require them to put in great effort to get through it?

Reading may be a breeze for you. But it’s not for everybody. Lots and lots of folks suffer from a range of “reading processing disorders” that make it difficult for them to plow through a bunch of dense text.Continue Reading

6 Types of Modern Jargon to Avoid in Your Fundraising Appeal

Head scratcher2 6 Types of Modern Jargon to Avoid in Your Fundraising Appeal

Huh? I’ve no idea what you mean.

Who writes your annual appeal letter? If it’s your executive director or your board chair there’s a very good chance it’s filled with jargon. This (pardon my non-jargon language) sucks.

Jargon is the opposite of constituent-centered writing.

It’s not your writer’s fault. Most of us use jargon all the time without being aware we’re doing so. It’s the language we speak when we work together in groups. It’s a sort of short-hand. Acronyms. Labels. Terms of art. It pops up all over the place. But, again, when it comes to using it in your fundraising appeals it’s bad news. Yet it’s exceedingly difficult to avoid. Why?Continue Reading

Why Your Nonprofit Communications are a Waste of Time: 10 Easy Fixes

checklist 300x225 Why Your Nonprofit Communications are a Waste of Time: 10 Easy Fixes

Don’t create communications simply to check them off your list as “done.”

I know you’re strapped for time. But that’s no excuse for slapping your communications together with the sole purpose of “getting them out there.” Why bother? Checking this task off your list (and maybe reporting to your boss and/or board that you did so) may make you feel a bit better. But it won’t help your readers (and potential supporters) feel good.

If you want to get gifts you must give them. Consider your communications a gift to your supporters. Don’t give something generic. Give something your recipient will appreciate.  Ask yourself…Continue Reading

WARNING: Your Donor is Getting Bored

Yawning person 300x225 WARNING: Your Donor is Getting Bored

You’re doing the opposite of inspiring me. Zzzzz…

I randomly checked out some nonprofit mission statements yesterday. I was going to check a few more, but… YAWN… I fell asleep.

I’m not kidding. 

I don’t want to embarrass anyone, butContinue Reading

4 Secrets to Inspiring Philanthropy through Storytelling

Storytelling hands 4 Secrets to Inspiring Philanthropy through Storytelling

People. Purpose. Passion. Plan

Philanthropy; Not Fundraising

People. Purpose. Passion. Plan.  Four “P”s in a row. I know… you’re thinking, cute. Yawn. But wait. Before your eyes glaze over, stop a moment and think about these 4 “P”s.

They’re  central to your success in inspiring philanthropy.  Because even though I’ve written, and truly believe, that there are fundamental ways fundraising has changed significantly over the past five years, there are also things that haven’t changed at all. You simply must translate these fundamentals to the digital world:

  1. People love a good story.
  2. One with a purpose. 
  3. One told with passion. 
  4. One that has an order or plan. 

It’s human nature to love to listen to – and tell – a story.  So let’s figure out how to make that happen for your organization – and for your donors.Continue Reading

How Google Works for Your Nonprofit Blog -Easy SEO and Search – S.S.T.S. Series Part IV

Search e1362685226251 How Google Works for Your Nonprofit Blog  Easy SEO and Search   S.S.T.S. Series Part IVIn Part I: Share, Part II: Shareable  and Part III: Talk of this S.S.S.T. Series we covered the importance of sharing your blog, making it shareable by others and getting folks to talk about you with their online networks.  But there’s one important component of your super-sonic blog promotion strategy that we’ve missed.  Here it is:


Let’s begin with why it’s important to talk about search. Because you want more readers for your blog, right? Well, the people who are your friends, plus the people who are their friends, are not all the people in the world.  They’re not even all the people who may be interested in what you do!  Search is how most people find you.  Search is the most common online activity after email, and that fact cuts across generations.Continue Reading

How to Create Nonprofit Blog Conversations That Engage. Let’s Talk! – R.C.A. Series Part II

Seagulls talking the walk How to Create Nonprofit Blog Conversations That Engage. Lets Talk! – R.C.A. Series Part IIR.C.A.? Yup.  When building a blog, you want to be Relatable, Conversational and Actionable. In Part I   of this series I encouraged you to think like an RCA Victrola. You want your content to get people singing your song.  And, heck, you can’t sing unless you know the words.  So, today let’s put the “C” in R.C.A.  Can we talk?


Your blog needs an engagement value proposition  that gets people talking!  What’s your blog really, after all?  It’s online word-of-mouth water cooler talk. It’s got to be interesting… intriguing… inspiring… educational… funny… something your reader perceives as worth reading, commenting on and sharing. To make this happen, you must understand one fundamental truth about blogging.


It’s a conversation; not a term paper.  That’s worth saying twice. Out loud. I’m S.E.R.I.O.U.S.  Unless your goal is to give folks a head-ache, put them to sleep, or assure they never darken your doorstep again, please take this to heart.

And speak to the heart; not the head.  Don’t try too hard. Above all, don’t try to sound smart.  It almost always comes off as phony. Don’t use a bunch of data. Don’t be all stiff and formal.  Use contractions, prepositional phrases, ‘ifs’, ‘ands’ and ‘buts’ at the beginning of sentences.  Cut out excess adjectives. Forget what your 7th-grade English teacher taught you. Take some advice from The Winnie the Pooh Guide to Blogging. Though he described himself as a “bear of little brain,” he knew complicated language and complex terms are confusing. You don’t have time to clarify your terms for folks.  Once you lose them, they’re gone. So get rid of redundant and pretentious words. Get rid of jargon. And don’t be boring.

Conversation flows easily from the tongue. Read your blog post out loud.  If you find yourself getting tripped up, rewrite.

Know who you’re talking to. Honest-to-goodness!  Can you really have a conversation if you’re just blathering mindlessly into the ether?  It’s easier to write for someone you know than a faceless mass. For this reason, I suggest creating marketing personas. As marketing guru Heidi Cohen tells us: Marketing personas are imaginary versions of your prospects, customers and the public that contain in-depth, lifelike character traits, including fun names, to help develop content and marketing.  Here are some great resources to help you develop personas for your constituents (you may have several different personas for different market segments):

How to Build Better Buyer Personas to Drive Killer Content

The Marketer’s Guide to Creating Buyer Personas [Free downloadable template from Hubspot]

And remember that your donor (or potential donor) is a person with a life. In Stop talking to donors like donors Erica Mills of Claxon Marketing reminds us that most folks wear a bunch of hats. Seldom do they self-identify primarily as “donor” They’re moms, dads, friends, daughters, brothers, aunts and uncles.  They’re nurses, project managers, students, teachers, lawyers and chefs.  They’re runners, yogis, musicians, sports fans and knitters.  They’re busy! So try to imagine which hat they may be wearing when they open your blog post.

“Your audience is one single reader. I have found that sometimes it helps to pick out one persona real person you know, or an imagined person, and write to that one.” —John Steinbeck

Now that you know who you’re talking to, talk! Let’s say your ‘persona’ is Joe.

Imagine you’re writing to Joe.

Imagine Joe says “I need your help. Can you answer a question for me?”

Remember, you need to think in dialogue form. In Social Media Is Not Your Saving Grace Brian Solis tells us that “if social media is about conversations, you can bet that much of it is based on people asking questions.”  People want answers.  They seek direction. And they’d much rather get their information from someone they trust (you!) than simply through a blind internet search.

Answer Joe.

Imagine Joe says “I don’t get it. Give me an example.”

People really appreciate being able to visualize what you’re telling them. Storytelling predates writing, and is the oldest form of communication there is. We’re wired to understand the world through stories. You have to give your information a context so your audience will remember it better. (Check out Made to Stick by the Heath Brothers).

Give Joe a paragraph that tells a story demonstrating your point.

Imagine Joes says “Aha! Got it. But what does that mean for me? What can I do?”

Write a paragraph that describes actions Joe can take.

Your conversation should lead, ultimately, to action.  That’s the whole point. And that’s what we’ll discuss in Part III. But for now, let me just remind you that one action you’re going to want to ask folks to take is to comment on your post. So be prepared to respond to blog comments to keep the conversation going. I recently asked someone I know if anyone comments on their blog posts.  They answered me with “I have no idea.”  You can bet that not a lot of relationships are being cemented by that blog!

You’ve got to engage.  Otherwise, it’s a lot of sound and fury. Signifying nothing.

Who are you writing for?  Do you use personas? Does something else work for you?

Flickr photo byMark Faviell